System Requirements

For information on accessibility and ADA compliance, please click here.

PC’s:

Windows 8 or higher: The latest version of Google Chrome, Mozilla Firefox, Edge or Internet Explorer.
Do not use the AOL-browser

Macs:

OS X 10.8 or earlier: the latest version of Google Chrome or Safari
Note; Apple is no longer releasing updates for these Operating Systems
OS X 10.9 or later: The latest version of Google Chrome, Mozilla Firefox or Safari
OS X 11: Google Chrome or Mozilla Firefox. The latest version of Safari can be problematic
macOS: the latest version of Google Chrome, Mozilla Firefox. The latest version of Safari can be problematic.
Do not use the AOL-browser

Mobile Devices:

Latest version of Google Chrome, Safari, Firefox
A mobile version of our platform is not available, therefore, we recommend setting your mobile browser to “request desktop version” if you are experiencing a module freeze. Please select the link that will support your device and then follow the instructions for Disabling the Mobile Edition of a website

BDS offers limited technical support for all systems.
Should an issue occur while using the program, these recommendations may resolve the issue:

  • Try another browser
  • Try another device
  • Hard refresh your browser. Directions: http://refreshyourcache.com/en/cache/ (close and restart your browser)
  • Clear your cache. Directions: https://kb.iu.edu/d/ahic (close and restart your browser)
  • If you are on a mobile device Disable the Mobile Edition of a website
  • If the issue remains, contact support@bds.com. Please include your name, username, device and browser (be specific), and any other information including screen shots if possible.

A positive customer experience is important to us and it is our goal to resolve any problems as soon as possible. Customer service hours are 9 am to 11 pm (Eastern Time) 7 days a week excluding major holidays. E-mails and phone calls are returned within 24 hours. If you do not hear from us within 24–48 hours, please contact us again. There may be a communication problem that prevented a response on our part.

By Email: For customer service, sales, and technical support, please e-mail support@bds.com

Phone: Toll-free 866-8behave (866-823-4283)
Fax: 475-235-3169

Mailing Address: Behavior Development Solutions 28672 Derry Court Bonita Springs, FL 34135